Prototype environment. Data and integrations are simulated for demonstration.What's simulated?
MomNPopsMain Street Delivered™

Returns

Returns are handled directly with the retailer

Returns are handled directly with the retailer according to the retailer's return policy.

  1. Step 1

    Contact the retailer

    Find the retailer on your order page and contact the shop directly. Each shop sets its own return window and condition rules.

  2. Step 2

    Return the product to the shop

    Take the item back to the retailer's Main Street location with your order number. MomNPops does not issue return shipping labels.

  3. Step 3

    The retailer checks its return policy

    The retailer confirms the item is inside its return period and meets its condition requirements.

  4. Step 4

    The retailer accepts or declines the return

    The decision sits with the retailer. MomNPops does not override a retailer's published return policy.

  5. Step 5

    The retailer refunds you directly

    Accepted returns are refunded by the retailer, outside MomNPops. There is no in-platform retailer refund processing.

Cancellations and refunds

  • To cancel an order, raise an enquiry through Support.
  • Cancelling one retailer's order never cancels the rest of your order.
  • If a retailer rejects an order or an item, the remaining retailers carry on as normal.
  • Refunds for cancelled or rejected items are handled by MomNPops outside the marketplace.