Support
Notifications & help
Order alerts, mapping requests from MomNPops and answers to the questions partners ask most.
Notifications
New order MNP-2418-A
NewSep 9, 2026, 2:00 PMOne Cambridge Slalom Water Skis 68" for local delivery.
Order accepted
Sep 9, 2026, 2:00 PMMNP-2418-A accepted with a 4:30 PM fulfillment window.
Delivery update
NewSep 10, 2026, 2:00 PMSD-51204 has been dispatched to Omar Haddad.
Payout update
NewSep 10, 2026, 2:00 PMPO-7702 for $2,803.50 is in transit to your bank.
Category mapping required
NewSep 8, 2026, 2:00 PMWinter Shop has 2 products and no MomNPops category.
Partner FAQ
Why can't shoppers see some of my products?
Those products sit in a retailer category that isn't mapped to the MomNPops taxonomy yet. Map it on the Category mapping page and they appear immediately.
What is a trade area?
MomNPops shows your shop to people within a 9-minute drive first, and within 20 minutes when a shopper expands their search.
How do split orders work?
A shopper's single order becomes one retailer order per shop. You only see, prepare and fulfill your own part.
Who pays for delivery?
The shopper pays a delivery fee at checkout, based on your zone and their basket size. Pickup is always free.
When do I get paid?
Payouts are settled per period, net of marketplace commission. This prototype shows a simulated schedule.
Still stuck?
Partner support is available weekdays, 9am–6pm ET, at partners@demo.momnpops.local (fictional demo address).